Frequently Asked Questions (FAQ) for Tidy Up Magic Cleaning Services
What services does Tidy Up Magic Cleaning Services offer?
We offer comprehensive cleaning services for both commercial and residential properties, including regular cleaning, deep cleaning, move-in/move-out cleaning, and special event cleaning.
Where does Tidy Up Magic Cleaning Services operate?
We proudly serve the Southern Florida area, including Miami, Fort Lauderdale, West Palm Beach, and surrounding communities.
Are your cleaning products safe for children and pets?
Yes, we use eco-friendly cleaning products that are safe for both children and pets.
Do I need to provide cleaning equipment or supplies?
No, we bring our own high-quality cleaning equipment and supplies to every job.
How do I schedule a cleaning service with Tidy Up Magic Cleaning Services?
You can easily schedule a cleaning service by contacting us through our website or by giving us a call.
What are your cleaning rates?
Our rates vary depending on the size of the space and the specific cleaning services requested. Contact us for a personalized quote.
Is Tidy Up Magic Cleaning Services licensed and insured?
Yes, we are fully licensed and insured for your peace of mind.
Do you offer recurring cleaning services?
Yes, we offer weekly, bi-weekly, and monthly recurring cleaning services to keep your space consistently clean.
Do I need to be present during the cleaning?
It’s not necessary for you to be present during the cleaning, but you’re welcome to be if you prefer.
How long will the cleaning take?
The duration of the cleaning depends on the size of the space and the scope of the work. We can provide estimated timeframes upon request.
Do you offer satisfaction guarantees?
Yes, we strive for 100% customer satisfaction. If you’re not happy with any aspect of our service, please let us know, and we’ll make it right.
Do you offer specialized cleaning services for events or occasions?
Yes, we offer specialized cleaning services for events such as parties, gatherings, and post-construction cleanups.
Can I request additional services on top of the standard cleaning?
Absolutely! We’re happy to accommodate any additional cleaning services you may need. Just let us know your requirements, and we’ll tailor our service to suit your needs.
What safety measures do your cleaners follow, especially in light of COVID-19?
Our cleaners strictly adhere to all recommended safety protocols, including wearing masks, gloves, and maintaining social distancing where possible.
Do you offer discounts for regular customers or referrals?
Yes, we offer discounts for regular customers and referrals. Contact us for more information on our loyalty program.
Do you clean windows and carpets?
Yes, we offer window cleaning and carpet cleaning services as part of our comprehensive cleaning packages.
Can I request a specific time for my cleaning appointment?
Yes, we do our best to accommodate your preferred time slot when scheduling appointments.
Do you offer same-day cleaning services?
Same-day cleaning services are subject to availability. Please contact us for more information.
Do you clean outdoor spaces or patios?
Yes, we offer outdoor cleaning services, including patio cleaning, deck cleaning, and pressure washing.
How do I pay for my cleaning service?
We accept various forms of payment, including cash, credit/debit cards, and electronic bank transfers.
Do I need to sign a contract for recurring cleaning services?
Yes, we require a simple service agreement for recurring cleaning services to ensure clarity and consistency in our service.
What happens if something in my home or office gets damaged during the cleaning process?
While we take every precaution to avoid damage, accidents can happen. Rest assured, we are fully insured, and any damages will be promptly addressed.
Are your cleaners background-checked and trained?
Yes, all our cleaners undergo thorough background checks and receive comprehensive training before joining our team.
Do you offer cleaning services for Airbnb or vacation rentals?
Yes, we offer cleaning services tailored specifically for Airbnb hosts and vacation rental properties.
What areas do you focus on during a deep cleaning?
Our deep cleaning service covers all areas of your home or office, including hard-to-reach spots and neglected areas.
Do you offer post-renovation cleaning services?
Yes, we offer post-renovation cleaning services to help you enjoy your newly renovated space without the hassle of cleaning up the mess.
Can I customize my cleaning package?
Absolutely! We understand that every space is unique, so we’re happy to work with you to create a customized cleaning package that meets your specific needs.
Do you offer cleaning services for commercial kitchens or restaurants?
Yes, we offer specialized cleaning services for commercial kitchens and restaurants, including grease trap cleaning and sanitization.
What sets Tidy Up Magic Cleaning Services apart from other cleaning companies?
We take pride in our attention to detail, exceptional customer service, and commitment to using eco-friendly cleaning products and practices.
How far in advance should I schedule my cleaning appointment?
We recommend scheduling your cleaning appointment at least a week in advance to ensure availability, especially for larger or recurring jobs. However, we’ll do our best to accommodate last-minute requests whenever possible.